Applications Benefits

Benefits you 24/7

Never Miss Your Urgent Calls

Voice2email will simply divert any voicemail or missed call alert from your personal line callers to your email and you can hear them directly as an audio file

Single View for All Unanswered Calls

As a busy businessman with calls coming to Home Fixed, Business Fixed and Mobile, you can retrieve voice messages from a single converged view conveniently and hassle free

Save On Your Roaming Cost

Going overseas and fear of high roaming charges. Voice2email will simply divert locally for any voicemail or missed call alert to your email and this will save you high international roaming charges.

Get Connected Wherever You Are

When you are out of reach or even if you are in overseas, you will get connected and alerted via email of all calls attempted to you

Gauge Your Service Operation Effectiveness

Be it your 1-300, 1-800 or normal telephone service centre, you now have an alternative view on its operation and effectiveness remotely

Manage Your Calls Better During Communication Crisis

As your business depends heavily on your communication services, we provide you an option for your clients to reach you and your team with our TM Voice2email service

4 Easy Steps

With 4 easy steps, you are on your way to the new application convergence solution in no time.

Step 1

Register Your Profile

Simply register your name/company name, primary email address, contact number, IC No./Co. Reg. No. through the online form then verify the primary email address via an email notification sent to the primary email address. Just click VERIFY button.

Step 2

Subscribe Online

After verifying your primary email, subscription online form will be opened at your default browser for you to fill e.g. phone number(s) and email address(es). Just click SUBMIT button. Note: You are allowed to enter up to 10 numbers and for each number up to 3 forwarding emails.

Step 3

Validate Your Phone(s) & verify forwarding emails

After submitting your online subscription form, validate your phone number(s) via calling to our center at 03-88910910 then verify each forwarding email individually via the email notifications sent for each forwarding email.

Step 4

Call forwarding Setup

After you have done Validation as in Step 3, an email notification will be sent and you will be informed the status of your subscription.

  • If you are subscribing for your TM Fixed line number, you will be notified whether you have already activated TM Voicemail or otherwise we shall activate your TM voicemail within 3 to 5 working days accordingly.
  • If you have subscribed the service for other than TM fixed line e.g. Mobile, Non TM Fixed Line, your mobile service provider must allow call forwarding for this service to work for your phone.
    • For your mobile number subscription, you must enable call forwarding by dialling *002*0388910910# from your mobile.
      When your call forwarding feature has been enabled, you will receive a text message - "Call Forwarding All Services was enabled, thank you". To disable call forwarding - dial #002# from your mobile. When your call forwarding feature has been disabled, you will receive a text message - "Call Forwarding All Services was disabled, thank you".
    • For your non-TM Fixed subscription, you must enable call forwarding by referring to your service provider guidelines and activate call forwarding accordingly.

Register Online Now!



This “Voice2email Facility Service” by Telekom Malaysia Berhad (Company No. 128740-P) (hereby known as “TM”) is carried out as a Pilot Test to get feedback from customer based on the customer’s experience of the service.

Technical Support

Telephone TM Customer Service 100